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Terms and Conditions

Terms & Conditions

Welcome to our on-line store The Fettle Shop. We offer a personalised, reliable service to our customers.

We are a small family business, with a sound understanding of the vintage stove & lamp market. Our aim is to ensure that you, the customer will be a long term customer of The Fettle Shop

You can view our complete range here on our website, and order the products you want on-line, confident that our level of customer service is always of the highest standard.  Payments are welcome through our online payment system (we can also accept, with prior arrangement, cheque in GB£, BAC's or uncrossed postal order) . You can also also subscibe to our newsletter for updates on new items added to our store.

 

Secure Online Payment

Via Paypal, Credit or Debit Card.  NB: We do not store credit card details nor do we share customer details with any 3rd parties

 

Delivery

Standard Delivery:- Despatch is usually next day up to a maximum of 5 days & goods will be sent by Royal Mail 2nd class post, Air Mail letter or Air Mail Small Packet.   For larger items such as stoves & lamps we may at our descretion use another carrier such as UPS or DPD.

Upon receiving your order, please check items to be correct and inform us as soon as possible (within two days of receiving your order) of any discrepencies.

Prices

Prices are liable to increase beyond our control. We will make every effort to maintain the prices published on our website, but from time to time we have to pass on prices increases from our suppliers. Payment is accepted in pounds Sterling (GBP) only.

VAT

Currently The Fettle Box does not charge VAT, however if this changes in the future thes prices quoted on the website will be inclusive of VAT & a VAT invoice provided

 

Miscellaneous

Please note that while we make every effort to ensure that photographs and descriptions of our products are accurate, some details, such as colour, may not be a true representation.

These terms and conditions do not affect consumer statutory rights.

Errors and omissions excepted.

 

Caution

Old stoves & lamps will likely have an unknown history & can suffer from a variety of faults.  Customers must be fully conversant in the principles & safe operation & repair of their item.  We cannot be liable for consequnces arising from incorrectly fitted or used parts.  The fitting of our seals or parts does not warrant that the stove or lamp is then safe to use.   Always light stoves & lamps outdoors well away from combustable materials & vegetation.  It is recommended to have a suitable fire extinguisher available.   

 

Returns & Refunds

We are happy to refund or exchange goods if returned (at customers expense) within 7 days of purchase. This excludes custom made products unless faulty. This period can be extended at Christmas time, and if you find you are unable to return the goods within this period (due to holidays etc) simply call us and we will be able to extend this term for you. If goods are damaged or otherwise below standard &  we will offer refund or exchange.  Please inform us at sales@fettleshop.co.uk if disatisfied or if you are returning goods & we will email you a returns form to enclose with the returned goods.

The goods must be returned unused, and in the condition which they were sent out. We will not accept back used items.  Please complete the Return Form enclosed with the goods, and state clearly your requirements, whether you require exchange goods or refund.

Return the goods to the Post Office or other courier, and please ensure you retain a certificate of posting.

 

Support & Customer Service

We strive to deliver excellent customer service & advice.  Please do not hesitate to contact us at the email address below.

The Fettle Box

email: sales@fettlebox.co.uk

 

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All rights reserved.

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